FAQ

1. Placing Your Order
Complete your purchase in 4 simple steps:
  • Browse & Select: Explore our catalog to choose desired items.
  • Add to Cart: Click "Add to Cart" for each item.
  • Review Cart: Verify product details, quantities, and prices before checkout.
  • Finalize Order: Click "Proceed to Checkout", enter shipping details, select payment method, and complete payment.
2. Payment Security
Your transactions are 100% protected:
  • Our PCI-DSS certified platform meets global card data security standards.
  • End-to-end encryption safeguards all payment information (card details, billing address, etc.).
3. Shipping Timeline
Process unfolds in two phases:
  • Processing: Orders ship within 2 business days after confirmation (typically within 12hr post-payment).
  • Transit:
    • Domestic: 3–8 business days
    • International: 5–22 business days (varies by destination/customs).
4. Order Tracking
Real-time tracking available:
  • Tracking number sent to your email upon shipment (also visible in account’s "Order History").
  • Monitor delivery status via carrier’s website (e.g., UPS/DHL).
5. Shipping Cost
Free standard shipping on all orders — no minimum spend required.
6. Product Assembly
Zero assembly needed! All items ship fully assembled.
Unbox and use immediately — no tools or setup required.
7. Returns Policy
30-day hassle-free returns:
  • Initiate returns within 30 days of delivery if unsatisfied.
  • Return shipping costs fully covered by us.
8. Customer Support
Contact us via email:
  • Email: thadfalana321@gmail.com
  • Tips: Include order number + issue details for faster resolution.
  • Response Time: 48 business hours (Mon-Fri, excluding holidays).